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Service Desk Efficiency with TrackPath

TrackPath – Monitoring & Diagnostics for Service Desks

Sliding Mind Software are the creators of TrackPath, an innovative solution that addresses the challenges in the capture and reporting of post-deployment application errors. TrackPath eliminates the guess work involved in recreating the application problem when a user contacts the IT Service Desk. The Return on Investment can be amazing, see for yourself with our TrackPath, IT Service Desk ROI Calculator.

By continuously monitoring the activity on each PC, a fully documented audit trail, along with full PC configuration information, is instantly available for transmission to the IT Service Desk in the event of any issue, reducing the incident management times considerably. View a sample report of TrackPath here!

Crystal Ball Gazing for IT Service Desks