Service Desk Efficiency with TrackPath
TrackPath – Monitoring & Diagnostics for Service Desks
Sliding Mind Software are the creators of TrackPath, an innovative solution that addresses the challenges in the capture and reporting of post-deployment application errors. TrackPath eliminates the guess work involved in recreating the application problem when a user contacts the IT Service Desk. The Return on Investment can be amazing, see for yourself with our TrackPath, IT Service Desk ROI Calculator.
By continuously monitoring the activity on each PC, a fully documented audit trail, along with full PC configuration information, is instantly available for transmission to the IT Service Desk in the event of any issue, reducing the incident management times considerably. View a sample report of TrackPath here!
Crystal Ball Gazing for IT Service Desks
Learn more about TrackPath for post-deployment application incident reporting and analysis.