Welcome to the Sliding Mind Software Blog, where you can catch up on the latest on TrackPath, help desk software for issue repoting and issue tracking.
V2.0.2 of TrackPath has been released and is available for download.
This is a minor update that fixes an issue with the ‘mask background’ feature when used in specific multi-monitor situations.
V2.0.1 of TrackPath has been released and is available for download.
This is a minor update that addresses a couple of bugs when adding hidden or highlighted areas to the most recent screen shot in the list.
Industry analyst, Julie Craig from Enterprise Management Associates, (EMA), recently published a report on the launch of TrackPath, our comprehensive monitoring and diagnostics for the desktop. This report can be downloaded here!
On October 26, 2011 Sliding Mind (http://www.slidingmind.com) a subsidiary of Original Software (http://www.origsoft.com/) introduced TrackPath, a new product line for monitoring enterprise applications from the perspective of the desktop. Known for Application Quality Management (AQM) and testing across the pre-deployment application lifecycle, this is a new venture for Original Software and one that addresses a market with relatively few competing solutions.
This Enterprise Management Associates (EMA) Impact Brief provides the details of this news against a backdrop of Sliding Mind’s parent company and its history in the marketplace. It also discusses desktop monitoring in context to current industry trends. EMA sees this announcement as a welcome addition to the End User Experience (EUE) marketplace. It is an innovative solution from a stable, experienced company with deep and broad application lifecycle knowledge.
V2 of TrackPath has been released and is available for download.
To read more about this release, read our press announcement here!
The features included in this release are:
- Merged standard and professional versions into one products to provide the simplicity of the standard version and the power of the professional version.
- Simplified user interface to go with a single licensed version.
- Reversed screen list to make the default view easier to understand.
- Duplicate hidden screen area to all other screens within that application. This will allow a confidential piece of information to be hidden easily across multiple screens.
- Include timestamps for the start of each application in the main view for when the nodes are collapsed.
- Supports a hot-key instead of having to click on the notification area icon to report issues.
- Include more detailed system diagnostics information.
By default, the screen list was being scrolled to the last event in the list. This made the list appear incomplete because the parent application node and top-level system node were typically invisible due to being scrolled off the top of the screen.
It has been decided to reverse the list so the most recent events appear on the top.
The current user interface gives users a simplified view of what will be included in any issue they report. This was originally designed to keep untrained users away from the complexity of the main form.
Now that TrackPath is only available in one version, all users have access to the main form. This meant it had to be simplified so it could be used with zero or minimal training. It was decided to merge the original Issue form and the Main form into a single form.
This is what we have ended up with:
The original two distinct versions, Standard and Professional, have been merged into one version. The reasoning behind this was that all users may occasionally need to be more specific about which screens are included within a report. Without a full list of screens this would not be possible and the main form was the key difference between both versions.
After clicking on the notification icon, all users are now presented with the following form:
Clicking “Customise…” opens the main form. A few changes have been made to the main screen list to allow users to specify specific screens to be included in reports.
When diagnosing some issues, it is beneficial to have as much system information as possible. Instead of re-inventing the wheel, TrackPath can optionally delegate on the built in Microsoft tools. All versions of Windows from XP onwards include a detailed system information tool called MsInfo32.exe. TrackPath automates this so the results can be included within the standard TrackPath results.
To use this feature, it must be enabled in the TrackPath settings:
The detailed system information can be viewed via the hyperlink in the standard TrackPath system information viewer:
Some users would prefer to use a hotkey to report an issue with TrackPath. This can now be configured within the main settings:
With the application list is collapsed, the only way to see the time of each application was to select it or expand it. The timestamp for the first screen within an application is now included in the header details: