Making Incident Management More Efficient
Every incident and defect is always tracked and analysed and reported on with full documentation and complete reproduction steps. What was an open ended drain on the time of the service desk professional and the end user, becomes a ticket that can be instantly reviewed, resolved with the user, or passed on to the relevant development group for correction.
Try for yourself using our TrackPath software ROI calculator for desktop monitoring, diagnostics, reporting and analysis. The benefits extend beyond cost since service desk support times can be reduced and end users resolve their issues with less interruption. The ‘issue to fix’ times drop and the reputation of the IT group is enhanced.