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TrackPath FAQ

Below is a list of TrackPath FAQ and about Sliding Mind Software.

Why shouldn't I use Windows 7 Problem Steps Recorder?

Problem Steps Recorder has been designed to record a simple sequence of planned inputs. You need to manually start Problem Step Recorder and click Record before repeating your known sequence of problem steps. Most users have trouble remembering the nuances of their actions and hence steps will be missed. Few users will have the dedication to go to the effort of repeating a failed action.

TrackPath runs all the time so it captures the problem when it happens for real, not when you are trying to remember what you did first time. A couple of clicks is all the user needs to log the issue with their support team. TrackPath is also technology neutral and is able to record all mouse and keyboard inputs against many applications including SAP and Java.

Why shouldn't I use Camtasia?

Camtasia and other movie output screen recorders are designed to record a simple sequence of planned inputs. You need to manually start these tools and click Record before repeating your known sequence of problem steps. Most users have trouble remembering the nuances of their actions and hence steps will be missed. Few users will have the dedication to go to the effort of repeating a failed action.

TrackPath runs all the time so it captures the problem when it happens for real, not when you are trying to remember what you did first time. A couple of clicks is all the user needs to log the issue with their support team. TrackPath provides comprehensive reports which a movie solution is unable to output.

Can I buy an individual copy of your software with my credit card?

Small volumes of TrackPath can be bought, see our TrackPath Pricing page. Conceptually TrackPath is designed to be installed on every desktop within a company so typically we sell bulk licenses. It is therefore important to discuss your purchase with a member of our TrackPath sales team first.

Where can I find telephone support?

Sliding Mind Software is a company that supports a global customer base in many different time zones. To provide consistent and optimum service we primarily provide support via our Sliding Mind Software Contact page.

TrackPath Frequently asked questions